At Nova Forma Pilates, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, register for classes, or communicate with us. By using our services, you agree to the terms of this policy.

1. Information We Collect

When you interact with us, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and emergency contact details.
  • Booking Information: Class reservations, schedules, and preferences.
  • Payment Information: At present, payments are made in person. No credit card or banking information is stored through our website.
  • Technical Information: IP address, browser type, and other usage data collected through cookies or analytics tools.
2. How We Use Your Information

We use the information collected to:

  • Schedule and manage your class bookings.
  • Communicate with you about your appointments, changes, or cancellations.
  • Share updates, promotions, or studio news (only if you opt-in to receive them).
  • Improve the functionality of our website and services.
  • Maintain the safety and security of our clients and staff.
3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited data with:

  • Service Providers (such as booking and scheduling platforms like Amelia) to process reservations.
  • Legal Authorities if required by law or to protect our rights, safety, or property.
4. Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure hosting and SSL encryption.

5. Cookies & Analytics

Our website may use cookies or similar technologies to enhance user experience and gather insights on how our site is used. You can adjust your browser settings to refuse cookies, but this may affect some site functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Withdraw consent for receiving marketing communications.
  • Request deletion of your information, subject to legal and business requirements.
7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

Our services are not directed to individuals under 16 years old, and we do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Nova Forma Pilates
📧 novaforma.pilatesstudio@gmail.com
📞 +52 624 118 4936
📍 Plaza Koe Center – C. paseo de la gaviota esq, Cam. Real Col, El Medano, 23330 Cabo San Lucas, B.C.S., Mexico

Nova Forma Pilates – Booking Policy

At Nova Forma, we want to create a fair and smooth booking experience for all our clients. Please take a moment to read our policy before reserving your spot.

Reservation Confirmation

Booking a class online does not guarantee your spot.

Your place is only confirmed once payment is made in person at the studio (or through any approved payment method we provide).

Until payment is received, your reservation remains unconfirmed and may be released.

Arrival Time

Please arrive at least 10 minutes before class.

If you arrive late, we will not be able to add you in, as it disrupts the flow and preparation of the class.

Capacity

Each class is limited to 8 participants.

Spots are assigned strictly in order of payment confirmation.

No-Shows & Spam Bookings

Repeated no-shows, false bookings, or “spam” reservations (signing up for multiple classes and dates without payment) may result in blocked access to future bookings.

To ensure fairness, clients must purchase class packs or single sessions in person before making multiple reservations.

✨ Thank you for respecting these policies—they help us maintain an organized schedule and ensure every client has a fair opportunity to practice with us. We appreciate your understanding and cooperation!